Billing Terms And Conditions

These Billing Terms and Conditions explain how payments are processed and billed at Virelle Footwear, operated by ETERNY DR LTD.

1. Billing Currency

All orders are billed in Pounds Sterling (GBP £). The final amount shown at checkout, VAT included, is the exact amount charged to your payment method. We never apply hidden fees or forced currency conversions.

2. Billing Descriptor

Charges on your card statement will appear under a descriptor referencing our store. If you do not recognise a charge, contact us at info@virellefootwear.com before opening a dispute — our team resolves billing questions within 24 hours on working days.

3. Payment Authorisation

By placing an order, you confirm that you are the authorised holder of the payment method used. Your payment method is charged when the order is confirmed, and you immediately receive an order confirmation email.

4. Billing Information Accuracy

You agree to provide current, complete, and accurate billing information for all purchases and to update it at checkout if your details change.

5. Refunds and Billing Disputes

Refunds are always issued to the original payment method within 5 - 7 business days after approval, as described in our Refund Policy. If you believe a charge is incorrect, contact us first — most billing issues are resolved within one working day.

Contact

Virelle Footwear is operated by ETERNY DR LTD (Company No. SC894281).