Payment Policy

At Virelle Footwear, paying for your order is simple, transparent, and completely secure. This page explains which payment methods we accept and how your payment information is protected.

1. Accepted Payment Methods

  • Credit/Debit Cards: Visa, Mastercard, American Express (Amex), Discover, Diners Club

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

2. Currency

All prices are displayed and charged in Pounds Sterling (GBP £) and include VAT. The amount shown at checkout is the final amount you pay — no hidden fees and no additional charges on delivery.

3. When Your Card Is Charged

Your payment method is charged when your order is confirmed, and you immediately receive an order confirmation email with a summary of your purchase.

4. Payment Security

All transactions are processed through Shopify's PCI DSS compliant payment infrastructure and protected with SSL encryption. Your full card details are never stored on our servers and are never visible to our team.

5. Failed or Declined Payments

If your payment is declined, please check your card details, available balance, and billing address, or try an alternative method. If the problem persists, contact your bank or reach out to us and we will gladly help.

6. Fraud Prevention

To protect our customers, orders may occasionally undergo additional verification before dispatch. If we need anything from you, our team will contact you by email within 24 hours on working days.

Contact

Virelle Footwear is operated by ETERNY DR LTD (Company No. SC894281).